Priority Pass

Priority Pass provides frequent travelers with independent airport lounge access worldwide. With Priority Pass you have access to over 850 airport lounges worldwide and a choice of three membership plans to suit your particular traveling needs. Regardless of the airline you fly or ticket you hold, membership means a warm welcome awaits.

What does it offer:

A lounge for wherever your travel takes you
With a true global spread of lounges, we really do help you make the most of your membership. With 850+ lounges in over 400 cities and more lounges being added every month, we look forward to helping you get even more out of your membership.
Tranquility. Service. Space. Comfort.
Sit down, stretch out, enjoy a pre-flight bite and a drink from the selection available including free alcohol at most lounges.
Keep connected when traveling
With free Wi-Fi in most lounges you'll never be out of touch with friends, family and colleagues. And you can ensure your devices are all powered up before boarding by charging them in the lounge.
Premium service and support
We promise to provide the utmost service, 24 hours a day, 7 days a week, 365 days a year. Our Membership Services team has expert, multilingual advisors who live and breathe Priority Pass every day.       

FAQs

Priority Pass: Frequently Asked Questions (FAQ)

  1. Can I enter a lounge without my Membership Card?
    No. Unfortunately unless you can produce your membership card the lounge staff will not allow you access. Lounges are third party owned and operated and therefore Priority Pass is unable to influence lounge access should you attempt to enter without your membership card. It is important to always carry your Priority Pass membership card with you.
  2. What is your policy for taking guests into a lounge?
    You can invite friends or guests to join you in a lounge. Most lounges will allow any number of guests but where there are limits, details are shown via the lounge search functionality on the website. There will be a charge for each guest at £15/€24/US$27 each. When you enter the lounge you will receive a voucher which you must check before signing. This will note if any guests are with you at the time and it is your responsibility to ensure this is correct. The lounge visit fee will be charged directly to your nominated payment card by your bank.
  3. What is your policy for taking children into a lounge?
    Many lounges will allow children entry at the prevailing guest rate of £15/€24/US$27 each however where there are limits, details are shown via the lounge search functionality on the website.
  4. How can I obtain lounge information?
    There are many resources available to ensure lounge information is available easily:-
    All Priority Pass mobile applications are free to download and are available for iPhone, iPad, Android and BlackBerry. These applications include a "lounge finder" function that allows you to search for information about over 700 airport VIP lounges at your convenience. Members can download the latest Lounge Directory by logging into their account and going to the 'Download' section to download a PDF.
    With our 'Lounge Finder' service you can receive details of all available lounges instantly by simply texting us the 3 letter airport code to: +44 7624 809977, and we'll send your the lounge details by text. E.g.: Text LHR for London Heathrow. If you're unsure of the airport code check your ticket or ask a member of staff.
    Members can download the latest Lounge Directory by logging into their account and going to the 'Download' section to download a PDF.
    All lounge information is sent out to members monthly via email as well as the members 'News & Updates' section on the website.
    If you have mobile internet access from other phones, a new mobile website can be found at www.prioritypass.com/mobile. This mobile-friendly website also allows you to perform quick and easy lounge searches by simply entering any three digit airport code (e.g. 'LHR' for London Heathrow Airport).
  5. Can someone else use my card to gain access?
    No. Your membership card is only valid for the member stated on the card.
  6. How do I view my lounge visits?
    Log-in to your account where you can view all your lounge visits under the 'Lounge Visits' tab.
  7. How can I obtain a receipt?
    Please contact Priority Pass Membership Services for all receipt requests.
  8. How do I obtain my PIN or password?
    If you have forgotten your PIN you will need to contact Priority Pass to be reminded of this. However, please note we are not able to view your password as this is secure on our system - we would reset it. Alternatively, you can retrieve your password by using the 'Forgotten Password' link at the time of logging in.
  9. How do I unsubscribe from a mailing?
    Log-in to your account where you can change your mailing settings under the 'Personal Details' tab.
  10. Are the lounges run by Priority Pass?
    No. Priority Pass does not directly run the lounges. These are run by the airport authorities, ground handling agents and the airlines themselves.
  11. What is the lounge dress code?
    The lounges impose their own dress code however as a general rule please expect a smart/casual dress code- no hats, football shirts, ripped jeans nor shorts.
  12. Do the lounges provide flight information?
    Some lounges do have flight information monitors, however take note that not all lounges do offer this facility. As lounges have no contractual obligation to Priority Pass members to announce flights, it is the member's sole responsibility to remain aware of flight time and boarding information.

 


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